What is accessibility? It simply means: giving people of all abilities opportunities to participate fully in everyday life.
The Township of Wellesley is committed to identifying and removing barriers, as well as preventing new barriers, for persons with disabilities.
People with disabilities represent a significant and growing portion of the population. According to Statistics Canada, about 1.5 million Ontarians have disabilities - about 13.5% of the population.
The Township welcomes customer feedback on the delivery of its accessible services and suggestions for improved accessibility in our community. Complete the feedback form and submit the form in person at the Township Administration Office, 4639 Lobsinger Line (located in Crosshill), by fax at 519-699-4540 or by email to email@example.com
The Ontarians with Disabilities Act , and the Accessibility for Ontarians with Disabilities Act, passed by the Provincial Government in 2001 and 2005 respectively, are designed to increase awareness and remove barriers affecting people with disabilities.
The purpose of the Ontarians with Disabilities Act, 2001 (ODA) is to improve opportunities for people with disabilities and to provide for their involvement in the identification and prevention of barriers to their full participation in life. Under the ODA local accessibility advisory committees were established and municipalities were required to have an annual accessibility plan in place.
In 2005 the Provincial Government passed the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The intent of this legislation is to make Ontario fully accessible for people with disabilities by 2025.
The AODA proposes that standards be developed in the following areas to ensure a barrier-free environment for people with disabilities:
- customer service,
- information and communications,
- built environment, and
Customer Service Policy
The Township adopted its Accessible Customer Service Policy and Procedures in 2008. Under the Accessibility for Ontarians with Disabilities Act, 2005, the Township of Wellesley is committed to providing accessible customer service, including:
- Personal assistance
- Your guide dog, service animal or support person is welcome on Township premises to help you access our services.
- Alternative formats: If you need our publications in a different format, just ask. Our staff will be happy to help you.
- Training & communications: Our staff are specially trained to provide services and goods to persons with disabilities. We are prepared and willing to meet your needs.
- Notice of temporary service disruptions: The Township will provide notice of temporary disruptions to services or facilities used by people with disabilities. Notices will be placed in the facility and on the internet as appropriate. Advance notice will be given where possible.
Several training methods were developed to train staff, volunteers and third party agents.
Staff, volunteers and third party contractors are required to provide in writing that they have reviewed the materials. This can be done by completing the Accessible Customer Service Signoff Form and return the form to the Accessibility Coordinator, 4639 Lobsinger Line, St. Clements (located in Crosshill).
Integrated Accessibility Standards Policy
The purpose of this policy is to outline the requirements established under the Integrated Accessibility Standards, Ontario Regulation 191/11 of the Accessibility for Ontarians with Disabilities Act, 2005, as they relate to the General Requirements, Information and Communications, Employment, and Transportation and to demonstrate how the Township will undertake to comply with these requirements.
Accessibility Advisory Committee
The Grand River Accessibility Advisory Committee (GRAAC) was created following the ODA, 2001 and is a committee that provides advice to local municipal councils about the identification, prevention and removal of municipal barriers to full citizenship for persons with disabilities. GRAAC advises the Councils of the Region of Waterloo, the City of Kitchener, the City of Waterloo, the Township of North Dumfries, the Township of Wellesley, Township of Wilmot and the Township of Woolwich.
Meetings are open to the public. Please see our calendar for meeting dates, agenda items and minutes.
All of the Township of Wellesley's documents required under the ADOA are available in accessible formats upon requests. To request documents related to accessible customer service, our Multi-Year Accessibility Plan, or to request an alternate format of our Accessibility Policy, please use our feedback form, call 519-699-3968 or use our TTY service at 519-699-5431.
The Ontarians with Disabilities Act, 2001 required municipalities of a certain size to complete an annual accessibility plan. Under the requirements of the Accessibility for Ontarians with Disabilities Act, 2005, the Township of Wellesley has moved from an annual plan to a multi-year plan. Much like the annual plan, the multi-year plan outlines the actions undertaken by the Township to achieve its priorities but also outlines the Township's goals over the next few years to address accessibility within its facilities and services.
The multi-year plan will be reviewed at least once every five years and an annual status report on the progress of the report will be prepared.
You can adjust the size of nearly all of the text on this website by using our font size widget that is found at the top right side of the website. To change the font size, click on the "+" or "-" until you find a font size that is comfortable for you.
Many browsers also provide a way of enlarging text and/or graphics under the "View" menu.
Images on the Township's website have alternative text attributes, often known as alt text. This means that the image can be understood by text browsers and assistive technologies such as screen readers.
Do Private Businesses Need to Comply?
Compliance with the Accessible Customer Service Standard came into effect for private businesses on January 1st, 2012. To find out more on the requirements of businesses under the legislation and how to comply, please visit the Ministry of Community and Social Services website AODA Compliance for Private Sector and Not-For-Profit Employers.
Contact Us for Help
While we make every effort to keep all content on this website accessible to all visitors, please contact us for help if you find any information on this website that you cannot access.
Building an accessible website is an ongoing process and we welcome any comments on how to improve our site's accessibility.