Customer Service

The Township of Wellesley is committed to continuous improvement and open communication with the public in an approach where all feedback is dealt with fairly in a respectful, transparent manner, and as quickly as possible. To demonstrate this commitment, the Township has implemented a Compliments and Complaints Policy or talk to us via the Township's Compliments and Complaints Form.

The Township of Wellesley is open to feedback from residents, business owners or visitors to the community.

Submit feedback

To provide feedback regarding a Municipal service please complete the Feedback Form.

Questions and requests for service may be made directly with the Township using the contact information contained on this website. Any issues that you come across may also be reported online.

Ombudsman Services

Anyone wishing to make a complaint against the Township must first seek resolution through the Township's internal complaint process prior to submitting a complaint with the Ombudsman. The Ombudsman provides services to residents to ensure that they have a local and efficient appeal process in case a complaint is not resolved directly with the Township. Ombuds services are provided through the Ontario Ombudsman.